general clinic policies

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Our aim is to give you the best experience. All bookings are made in accordance with the online consultation and consent forms sent to you when you book via the Fresha booking system or or if you book in person. A full medical history will always be taken prior to your appointment. Please let us know if there are any changes to your current medical history before your treatment. Contact details have to be provided upon booking i.e. contact number and email address, so that you can receive booking confirmation notifications. If you need to cancel your appointment please give us 48 hours so that your appointment time can be given to another patient. 

You must be 18 or over to have any treatment with us. Please be prepared to show ID if asked. There is no upper age limit!

If you are running late please inform us as soon as possible and we can try to still accommodate you. If you're going to be longer than 10 minutes late, we may have to reschedule your appointment if we cannot fulfil the appointment time.

All treatments are non refundable. We will do our best to ensure you are happy with your results by taking a thorough consultation, discussing your desired outcomes and informing you on any potential risks and side effects, however rare. In the unlikely event that the results do not meet your expectations, please let us know within 72 hours of your appointment and we can work together to provide you the most superior results. Please take a look at our reviews to see how our patients enjoy their experience with us. 

Please find our Privacy Policy, Terms and Conditions and Disclaimer at the footer of this page. Please do not hesitate to contact us if you have any questions. Click on the Contact tab above to reach us.